Announcement Message: THERE ARE CURRENTLY NO WEATHER SHIPPING DELAYS. PICKING UP AT THE FARM, PLEASE CALL 610-285-1857.
Home > Customer Care & Guarantee
We are available via phone at 610-285-1857 Monday-Friday 10:00 AM-5:00 PM Eastern Time to place an order or to answer any questions. We are available all day via info@fivepointscricketfarm.com.

ALL CONDITIONS MUST BE MET FOR LIVE DELIVERY GUARANTEE TO BE HONORED. PLEASE READ CAREFULLY:

1) During period of extreme temperatures, above 85 degrees and below 25 degrees, Five Points Cricket Farm, Inc. (FPCF) reserves the right to release shipments at our discretion. If the customer asks for the shipment to be released, against the advice of FPCF, the live delivery guarantee is immediately null and void. During periods of inclement weather, FPCF, reserves the right to release shipments at our discretion.

2) Notification of any and all problems with an order, MUST be reported within 24 hours of first attempted delivery. All notifications received after 24 hours of first attempted delivery, will not be honored and the order will be ineligible for a replacement.

3) The order must be received by a person, on first attempted delivery. If the order is not received on first attempted delivery, the live guarantee is immediately null and void. Please have your order shipped to a location where someone will be available to take the shipment from the delivery person. Any orders that indicate the order, via tracking information, was "left at front door" "left in package box", etc will immediately have the guarantee null and voided.

If you are expecting an order, please check often for the delivery. If you notify us within 2 hours of a problem with the order and the tracking information states the order not was received by an individual and if all other points of the guarantee are met, the live delivery guarantee will be honored.

4) Freight in all situations is not refundable to the customer.

5) All claims, DOA, damaged shipment, etc., must be accompanied by a picture of the DOA item or the damaged boxes. Without a picture, the claim will be considered invalid.


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